CRM Fundamentals and Practice: Salesforce Automation and Best Practice

Modern organisations are increasingly looking for ways to increase their competitive edge by improving customer relationship management (CRM). It is essential to provide exceptional customer experience (CX), as this will help you stand out in a sea of competition. It is not surprising that the global CRM market has a value of $50 billion.

This course will teach you more advanced Salesforce skills that will help you streamline your work. Salesforce automation will help you create better workflows, efficiency, and support processes. Salesforce experts will also be sharing best practices in CRM.

Salesforce automation will help you make your workflows and processes more efficient. This functionality can be used to improve customer experience by automatically triggering actions in certain contexts.

This course also covers CRM best practices. These insights will ensure that you can work efficiently and get the most from your CRM system. These CRM best practices can also be used to help ensure that your customer service strategy is ethically and responsibly.

Salesforce collaborated on this course to help you improve your CRM skills. Salesforce is the most widely used CRM system in the world, with over 150,000 customers worldwide and a 19% market share. Salesforce is especially popular among Fortune 500 companies, where 83% use it.