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Duration
1 hour
Delivery Method
Online
Available on
Limited Access
Accessibility
Mobile, Desktop, Laptop
Language
English
Subtitles
English
Level
Intermediate
Teaching Type
Self Paced
Course Description
Course Overview
Personlized Teaching
Case Based Learning
Post Course Interactions
Case Studies,Instructor-Moderated Discussions
Skills You Will Gain
What You Will Learn
Understand why great customer service is key to business success
Know how to define and understand your target customer’s needs
Develop your communication, conflict-resolution and active listening skills
Improve your non-verbal communication and body language skills
Be able to deal with customer complaints professionally and confidently
Understand how to build brand loyalty and maintain strong working relationships
Learn how to think like a customer to meet their needs and requirements
Fast track your career with an accredited qualification in Customer Service
Target Students
This comprehensive training course is ideal for anyone working in a customer-facing role who wishes to fine-tune their skills and knowledge
Course Accreditations
Course Reviews
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