Interpersonal Communication for Engineering Leaders

This course focuses on teaching engineers the essential communication skills needed to be effective leaders. It emphasizes the importance of both writing and speaking skills, which were covered in previous specialization courses. In addition to these skills, leaders must also be skilled communicators with others, as modern business demands communication abilities that can be used across generations and cultures. The course highlights the impact of communication on personal branding and emphasizes the need for leaders to look, act, and speak like leaders.

One key leadership skill taught in this course is the ability to manage difficult and emotional communication with colleagues, supervisors, or employees. Engineers are often at the center of crisis communication, so the course provides strategies for effectively handling these situations.

The course covers several important topics, including:

1. Communication in a global setting

2. Communication across generations, cultures, and genders

3. Building personal brand through effective communication

4. Managing difficult conversations, particularly those that are emotionally charged

5. Crisis communication management

It should be noted that this course requires the purchase of case studies that illustrate typical business situations requiring skillful handling of difficult conversations. The cost of these case studies is currently $8.95 USD but may change.

Overall, this course aims to equip engineers with the necessary communication skills to inspire, motivate, and support their employees on a daily basis. It provides practical strategies for effective communication in various contexts and emphasizes the importance of communication in leadership roles.