ITIL 4 Foundation Certificate with Official Digital Manual and Exam
$716
Course Features
Duration
5 weeks
Delivery Method
Online
Available on
Lifetime Access
Accessibility
Mobile, Desktop
Language
English
Subtitles
English
Level
Intermediate
Effort
3 hours per week
Teaching Type
Self Paced
Course Description
Course Overview
Alumni Network
International Faculty
Post Course Interactions
Instructor-Moderated Discussions
Skills You Will Gain
Prerequisites/Requirements
There are no specific pre-requisites for this microcredential
It is expected that learners will be working in an IT Service environment
What You Will Learn
Engage with key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices and how these enable business value to be co-created
Understand the seven guiding principles of ITIL 4
Apply the ITIL service value system
Understand the four dimensions of service management
Apply the ITIL practices with a focus on 15 of these, of which 7 will be covered in detail
Target Students
This microcredential is designed to enable IT staff to learn key concepts in providing structured support to users, and management of technical infrastructure
It would benefit all levels of IT professionals, customers, and users involved in IT Services in any organisation
Technical support
Service desk analysts
Technical analysts
Helpdesk team leader
IT project managers
Course Accreditations
Course FAQs
$716
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