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ITIL 4 Foundation Certificate with Official Digital Manual and Exam

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$716

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Course Features

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Duration

5 weeks

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Delivery Method

Online

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Available on

Lifetime Access

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Accessibility

Mobile, Desktop

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Language

English

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Subtitles

English

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Level

Intermediate

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Effort

3 hours per week

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Teaching Type

Self Paced

Course Description

This microcredential will teach you the guiding principles and best practices of ITIL® 4 as well as how to manage high-level IT Service Management.

ITIL is an international standard for IT Service Management.

The ITIL® 4 Foundation Certificate course offers comprehensive training for all those involved in providing support or delivery IT-enabled service in modern digital organisations.

It covers the basics of the most recent version of ITIL. Anyone looking to make a career as an IT service manager should get the certification.

The Service Value System (SVS), which describes how all activities and components of an organisation interact as a system to create value, will be covered.

The ITIL® 4 frameworks will be explored. It builds on Lean-Agile, DevOps practices, and how they can create business value. Core principles of project management will also be covered.

The course ends with a one-hour multiple-choice examination for the ITIL® 4 Foundation Certificate. This is a prerequisite for ITIL® 4.

You will be ITIL® certified by QA, an Axelos-accredited training organisation, and ready to pursue an exciting career in a thriving industry.

Course Overview

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Alumni Network

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International Faculty

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Post Course Interactions

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Instructor-Moderated Discussions

Skills You Will Gain

Prerequisites/Requirements

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There are no specific pre-requisites for this microcredential

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It is expected that learners will be working in an IT Service environment

What You Will Learn

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Engage with key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices and how these enable business value to be co-created

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Understand the seven guiding principles of ITIL 4

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Apply the ITIL service value system

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Understand the four dimensions of service management

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Apply the ITIL practices with a focus on 15 of these, of which 7 will be covered in detail

Target Students

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This microcredential is designed to enable IT staff to learn key concepts in providing structured support to users, and management of technical infrastructure

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It would benefit all levels of IT professionals, customers, and users involved in IT Services in any organisation

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Technical support

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Service desk analysts

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Technical analysts

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Helpdesk team leader

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IT project managers

Course Accreditations

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$716

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