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Delivery Method
Online
Available on
Lifetime Access
Accessibility
Mobile, Desktop, Laptop
Language
English
Subtitles
English
Level
Beginner
Teaching Type
Self Paced
Course Description
Course Overview
Post Course Interactions
Instructor-Moderated Discussions
Skills You Will Gain
Prerequisites/Requirements
The Understand Customer Service is open to all, with no formal entry requirements All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16
What You Will Learn
Recognise the Relationship Between Customers' Needs and Expectations and Customer Satisfaction
Describe the Features and Benefits of an Organisation's Products and Services
Understand the Importance of Treating Customers as Individuals and Balancing Promises Made to Customers With the Needs of an Organisation
Acknowledge the Methods of Measuring Effectiveness in the Delivery of Customer Service
Explain the Significance of Using Customer Service Language That Supports a Brand Promise
Target Students
Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and a certificate attesting to your knowledge
Course Accreditations
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