Customer Service Training

via

Go Skills

Course Features

Duration

1.37 hour

Delivery Method

Online

Available on

Limited Access

Accessibility

Mobile, Desktop, Laptop

Language

English

Subtitles

English

Level

Beginner

Teaching Type

Self Paced

Video Content

1.37 hour

Course Description

Every business' success depends on its customers. You can build a loyal customer base and spread your excellent reputation to increase your business' revenues by improving customer service. High performing customer service representatives who consistently impress can get on the career fast track to supervisory and management positions. In this online course, you will discover the 7 essentials to excellent customer service to maintain happy customers and clients who will never leave you for the competition. Highlights:Once enrolled, our friendly support team and tutors are here to help with any course related inquiries.

Course Overview

Personlized Teaching

Instructor-Moderated Discussions

Skills You Will Gain

What You Will Learn

Create positive interactions and take responsibility for your customers experience

Develop loyal relationships by empathizing with your customers and building a rapport

Engage with customers and actively listen to verbal and non-verbal cues

Identify and resolve customer problems by catering to customer needs

Learn why customer service is so important and the impact it has on your business

Provide solutions that 'wow' customers and exceed their expectations

Understand how psychology plays a crucial role in providing excellent customer service

Course Content

Expand all sections

Module 1: Why is Customer Service Important?

Module 2: The Psychology of Customer Service

Module 3: Understanding in Customer Service

Module 4: Response and Responsibility

Course Accreditations