Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910T00)
Course Features
Duration
1 day
Delivery Method
Online
Available on
Lifetime Access
Accessibility
Desktop, Laptop
Language
English
Subtitles
English
Level
Beginner
Teaching Type
Self Paced
Course Description
Course Overview
Virtual Labs
Post Course Interactions
Instructor-Moderated Discussions
Skills You Will Gain
Prerequisites/Requirements
Learners should have a fundamental understanding of customer engagement principles and business operations An understanding of cloud computing is helpful, but isn't necessary
What You Will Learn
Describe the capabilities and functionality of Dynamics 365 Customer Service
Describe the capabilities and functionality of Dynamics 365 Field Service
Describe the capabilities and functionality of Dynamics 365 Marketing
Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)
Describe the capabilities and functionality of Dynamics 365 Sales
Target Students
People in different roles and at various stages in their careers can benefit from this fundamentals course This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, stu