Information Technology (IT) Assistant

Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.

IT assistants must provide excellent service to end users and assist with training duties when new applications are incorporated into company use. They also troubleshoot and repair different hardware devices. Most of the time, IT assistants work on keeping company servers and databases functioning and must make frequent backups to prevent data loss.

IT assistants work in an office environment with other IT professionals and should have excellent interpersonal communication skills. Some of their main tools include a personal computer with Internet access to maintain computer software and email correspondence, in addition to a variety of precision screwdrivers for hardware repair. They report their progress to the IT manager in their department and often must report progress of issues within the relevant support-ticket system.

A bachelor's degree in information technology or a related field is necessary for this position; additional industry certifications are a plus. This position often requires the physical ability to lift computer equipment to resolve computer issues. These professionals should also have advanced knowledge of relevant and or or popular software packages.

As an Information Technology IT Assistant with 3-6 years of experience in the AE, your main responsibilities include:

• Troubleshooting hardware and software issues, providing technical support to end-users, and ensuring system functionality.
• Assisting in the maintenance and upgrade of IT infrastructure, including servers, networks, and security systems.
• Managing and monitoring backup systems, data storage, and disaster recovery solutions.
• Collaborating with IT teams and stakeholders to implement and test new technologies, ensuring their seamless integration into the existing IT environment.

The role of an Information Technology IT Assistant is crucial for smooth IT operations. With 3-6 years of experience in the AE, there are several alternative roles to consider. Here are four options to explore:

• IT Support Specialist: A role that provides technical assistance to end-users, troubleshoots issues, and ensures the proper functioning of IT systems.
• IT Project Coordinator: A position focused on coordinating and managing IT projects, including planning, execution, and monitoring of project activities.
• Systems Administrator: A role that involves the installation, configuration, and maintenance of computer systems and networks, ensuring their optimal performance and security.
• IT Security Analyst: A position focused on identifying and mitigating security risks, implementing security measures, and ensuring data protection and compliance.

The Information Technology (IT) Assistant role in the United Arab Emirates is projected to experience significant growth in the market. According to a 10-year analysis of the job role, employment opportunities in this field are expected to increase steadily. The growing demand for technology-driven solutions and digital transformations across industries has contributed to the rise in IT Assistant positions. With the UAE's vision to become a global leader in technology, there will be numerous employment openings in the future for aspiring IT professionals. Latest data from Google corroborates this projection, highlighting the expanding job market and the need for skilled IT Assistants in the UAE.