Question 1

What is the refund policy?

Accepted Answer

If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time.

Question 2

Can I just enroll in a single course?

Accepted Answer

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.

Question 3

Is this course really 100% online? Do I need to attend any classes in person?

Accepted Answer

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

Question 4

What is IT support?

Accepted Answer

Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving, and providing great customer service along the way. This includes setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises. A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries.

Question 5

Why start a career in IT?

Accepted Answer

Basic IT skills will position you to secure an introductory-level role, and from then on, the opportunities are endless. The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support program, it is easy to pick up more advanced skills.

Question 6

What background knowledge is necessary?

Accepted Answer

None! Whether you’re completely new to the job field or have had some exposure, a Google Career Certificate is the right program for you.

Question 7

Do I need to take the courses in a specific order?

Accepted Answer

We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

Question 8

Which jobs does this program prepare for?

Accepted Answer

The jobs available for this particular skill set include help desk technician, systems analyst, support specialist, database administrator, IT technician, computer user specialist, and many more.

Question 9

What kind of companies hire IT Support professionals?

Accepted Answer

Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech.

Question 10

What will I be able to do upon completing the professional certificate?

Accepted Answer

Google Career Certificates are designed to prepare you for an entry-level role in job fields like IT support, data analytics, project management, or UX design - whether that’s doing in-person or remote work, at a small company or a large enterprise organization.

Question 11

What resources will be available to help with the job search process?

Accepted Answer

In addition to expert-led training and hands-on projects designed to prepare you for a job, you'll get access to interview tips, mock interviews and resume building workshops, career coaching sessions and more.

Question 12

Why did Google create this program?

Accepted Answer

Google had long faced an issue that many other companies also contend with: they had open IT Support roles, and not enough qualified candidates to fill them. So they built and tested a training program to provide pathways to jobs in technical support at Google, for people with no college degree or experience. In 2018, Google launched the IT Support Career Certificate, so that this training could be available to everyone. Since then, thousands of people have completed the program, making it the top professional certificate program on Coursera. 82% of U.S. program graduates report a positive career outcome within 6 months of completion, such as getting a new job, promotion or raise.

When Google saw the positive impact this program was having on people all over the world, they wanted to expand into additional fast-growing, high-paying career fields – Project Management, Data Analytics and UX Design. These certificates, built and taught by Google, are designed to prepare people from all backgrounds for jobs where there is great demand for qualified candidates.

Question 13

Is this program offered in other languages?

Accepted Answer

Yes, the program is available in Spanish and Portuguese.

- Certificado Profesional de Soporte de Tecnologías de la Información de Google

- Certificado Profissional de Suporte em TI do Google

This certificate is currently available globally in English.

Question 14

Is the Google IT Support Professional Certificate licensed?

Accepted Answer

Yes, the content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.

Question 15

How much does this certificate cost?

Accepted Answer

Now INR 1044!

In India, Coursera charges INR 1044/month after the initial 7 day free trial period. The certificate can be completed in less than 6 months of part time study. Google does not generate any revenue from Google Career Certificates and has made need-based financial assistance available.

Google IT Support Professional Certificate

Course Features

Course Description

Module 1: Technical Support Fundamentals

Module 2: The Bits and Bytes of Computer Networking

Module 3: Operating Systems and You: Becoming a Power User

Module 4: System Administration and IT Infrastructure Services

Course FAQs