Sales Administrator

Sales administrators give clerical support to the sales team. They perform a number of duties focusing on customer satisfaction and coordinating sales team activities. They track reports, file invoices, forward phone calls, greet customers, schedule appointments, follow up on sales calls, and help make sales. They also handle light bookkeeping responsibilities. Sales administrators often act as a link between the customer and the sales team. In that capacity, their duties include preparing multiple types of sales documents and producing related reports. When the sales team is out of the office, sales administrators manage their schedules and create proposals and other needed sales documents. This position primarily works in an office setting during regular business hours; however, overtime may be required during a peak or busy season.Sales administrators must have the ability to multitask, be able to maintain good customer relations, and keep detailed records of the interactions with clients. Employers look for candidates that are organized, flexible, and professional. Sales administrators also must have excellent time management and communication skills; they also should have a good understanding of math and be able to operate basic office equipment such as computers and printers. Most employers require a high school diploma or equivalent along with prior experience as a secretary or receptionist. An associate's or bachelor’s degree in business or a similar discipline may be preferred.

As a Sales Administrator with 0-3 years of experience in Australia, your main responsibilities include:

• Managing customer inquiries, providing product information, and assisting in the sales process. Responding to customer queries promptly, addressing their concerns, and ensuring a positive customer experience.
• Supporting the sales team by preparing sales reports, maintaining customer databases, and coordinating sales meetings. Generating accurate sales reports, organizing sales data for analysis, and arranging meetings to discuss sales strategies.
• Assisting with order processing, including order entry, tracking, and ensuring timely delivery. Coordinating with internal teams to process customer orders accurately and monitoring order progress until successful delivery.
• Maintaining accurate sales records, updating CRM systems, and assisting in sales forecast analysis.

For a Sales Administrator, the following qualifications are required:

• Excellent communication skills to interact with clients, understand their needs, and provide efficient sales support.
• Strong organizational abilities to manage sales documents, records, and databases effectively, ensuring accuracy and accessibility.
• Proficient knowledge of CRM software and other sales tools to track and analyze sales data, generate reports, and identify business opportunities.
• Detail-oriented mindset with the ability to multitask and prioritize tasks in a fast-paced sales environment, ensuring smooth sales operations and customer satisfaction.

The Sales Administrator job role is essential for ensuring smooth sales operations. With 0-3 years of experience in Australia, individuals in this role can explore various alternative career paths. Here are four options to consider:

• Customer Service Representative: A role that involves providing excellent service to customers, addressing inquiries, and resolving issues efficiently.
• Sales Support Coordinator: A position focused on supporting the sales team by managing orders, coordinating sales activities, and maintaining customer databases.
• Marketing Assistant: A role that involves assisting in marketing campaigns, managing social media platforms, and conducting market research.
• Administrative Assistant: A position focused on providing administrative support to a team or department, managing schedules, organizing meetings, and handling correspondence.

The Sales Administrator role in Australia is expected to witness steady growth in the market. Over the past 10 years, this job role has experienced consistent demand and is anticipated to continue growing in the foreseeable future. According to current data from Google, there is a positive projection for employment opportunities in this field. With increasing emphasis on sales and customer relations, companies are actively seeking professionals to coordinate and support their sales teams. This trend indicates a promising market for Sales Administrators in Australia, offering numerous opportunities for job seekers in this field.