Description

General or operations managers are responsible for maintaining a business. They work in tandem with location personnel and upper management to ensure the functions of the business and service delivery. A general manager oversees everything from the cleanliness of a location to the inventory that comes in, is sold or delivered. They are responsible for cash deposits and safe maintenance.General managers also control the budget for the store. They manage the personnel and staff in supervisory duties and control wages, promotions and hiring. They maintain other supervisory staff and implement training procedures for new employees. General managers report to regional and corporate management and assist in developing strategies for the future of the business. As they regularly interact with customers or clients, customer service skills are important to this position.General managers handle the tasks of entry-level positions as needed--managing cash registers, cleaning the location or addressing customer service concerns throughout the day. They are responsible for asset protection and implementing progressive strategies for company processes. They develop and improve company policies to ensure a productive and safe working environment. General managers also ensure the location meets all local and federal requirements and codes.General managers typically have some level of higher education or experience; a bachelor's degree in business management is typically the minimum. Many positions require experience supervising other employees or experience in the industry they'll be managing. Though some companies may have different needs, most general managers work within normal business operating hours.

Roles & Responsibilities

As a General/Operations Manager with 9+ years of experience in Australia, your main responsibilities include:

  • Oversee daily operations, ensuring efficient and effective use of resources, and implementing strategies to improve productivity and profitability.
  • Develop and implement operational policies and procedures to ensure compliance with industry regulations and standards.
  • Lead and manage a team, providing guidance, support, and feedback to drive high performance and achieve organizational goals.
  • Analyze data, identify trends, and make informed decisions to optimize operations, streamline processes, and enhance customer satisfaction.

Qualifications & Work Experience

For a General/Operations Manager, the following qualifications are required:

  • Proven leadership experience in managing teams and driving operational excellence across multiple departments or locations.
  • Strong problem-solving and decision-making skills to effectively identify and address operational challenges, optimize processes, and improve overall efficiency.
  • Excellent communication and interpersonal skills to collaborate with stakeholders at all levels, including senior management, colleagues, and external partners.
  • Sound financial acumen and budget management expertise to drive cost optimization, monitor financial performance, and make data-driven decisions to achieve organizational objectives.

Essential Skills For General / Operations Manager

1

Program or Project Management

2

Business Strategy

3

Budget Estimation

4

Sales & Management

5

Team Management

6

People Management

Skills That Affect General / Operations Manager Salaries

Different skills can affect your salary. Below are the most popular skills and their effect on salary.

Program or Project Management

17%

Business Strategy

23%

Budget Estimation

6%

Sales & Management

5%

Team Management

40%

People Management

5%

Performance Management

17%

Project Management

12%

Leadership Organisation Teamwork

5%

Leadership

26%

Career Prospects

The role of a General/Operations Manager with 9+ years of experience in Australia is crucial for efficient business operations. Professionals in this field can explore various alternative roles. Here are four options to consider:

  • Project Manager: Responsible for leading and managing projects from initiation to completion, ensuring they are delivered within scope, budget, and schedule.
  • Supply Chain Manager: Overseeing the entire supply chain process, including procurement, logistics, and inventory management, to ensure smooth operations and timely delivery.
  • Business Development Manager: Focused on identifying new business opportunities, building strategic partnerships, and expanding the company's market presence.
  • Human Resources Manager: Responsible for managing the company's workforce, including recruitment, employee relations, training and development, and ensuring compliance with labor laws.

How to Learn

The role of General/Operations Manager in Australia has shown a steady growth in the market in recent years. According to a 10-year analysis, the demand for this position is projected to increase significantly in the coming years. According to Google, the job prospects for General/Operations Managers are expected to grow by approximately 13% in the next decade. This indicates a promising future for job seekers in this field. Several employment opportunities will be available as organizations recognize the importance of effective management and operational efficiency. Overall, the role of General/Operations Manager in Australia is expected to experience substantial growth in the future.