Operations support managers provide customers, clients, and staff with global technical support. They are responsible for managing daily technical operations for their organization while ensuring overall efficiency. They are expected to collect and analyze metrics, provide reports regularly to managers, and routinely assess the efficiency, effectiveness, and technical proficiency of the support team. The operations support manager oversees the work of other individuals in the technical support department, providing guidance, supervision, and discipline as needed. The position requires excellent communication skills to work effectively with subordinates, customers, engineers, managers, and others. A successful record in project management is helpful in improving support processes, and operations support managers need to be able to think quickly and adapt in a flexible work environment. This position is generally full time, although overtime may be required depending on the needs of the business.A bachelor's degree in a relevant field is generally the minimum educational requirement for this position, although requirements vary by employer. Sometimes certifications in specialized technical programs are needed, and relevant experience is generally required. Experience in a leadership or managerial capacity is usually needed as well. An operations support manager should be able to work effectively on their own with minimal supervision, as well as on a team. They should have excellent multitasking and data analysis skills.

The Operations Support Manager role in Australia is expected to experience significant growth in the market. According to a 10-year analysis, demand for this position is projected to increase steadily. With the rise of technological advancements and globalization, the need for efficient operational support is crucial. This growth trend is likely to result in a surge in employment opportunities for Operations Support Managers in the future. Based on the latest data points available from Google, this role is expected to be in high demand, offering promising career prospects in Australia.

How to Learn

As an Operations Support Manager with 0-3 years of experience in Australia, your main responsibilities include:<ul><li> Coordinate and monitor daily operational activities, ensuring smooth workflow and efficient processes.</li><li> Provide administrative support by managing documentation, filing systems, and databases.</li><li> Assist in the development and implementation of operational policies and procedures to enhance productivity and compliance.</li><li> Support the team by assisting in the resolution of operational issues, troubleshooting problems, and providing timely solutions.</li></ul>

Roles & Responsibilities

Average take home Salary for a Operations Support Manager in Australia is around AU$70538 per year

Salary Breakup

Operations support managers offer customers as well as employees with worldwide technical assistance. They are accountable for the management of the day-to-day technical operations of their company while also making sure that the overall efficiency is maintained. They must collect and analyze data, present regular reports to management and regularly evaluate the effectiveness, efficiency and technical competence of the technical support team. The manager of operations support supervises the work of other employees within tech support and provides direction, supervision, and discipline when needed. The job requires exceptional communication skills to effectively work with customers, subordinates, managers, engineers, and other employees. An excellent track record in managing projects is beneficial in enhancing support processes and managers of operations support need to be capable of thinking quickly and be able to adapt in an environment that is flexible. The position is usually full-time, however some overtime is required based on the requirements of the company.

Operations Support Manager

Salary Breakup

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