Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how to send an email.Desktop support technicians may also serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure. They may also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised. In addition, they may be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards.The educational requirements for desktop support technicians generally include having an associate's or bachelor's degree in the IT field or a related area of study. Certain companies will accept those with a high school diploma or a GED if they have a sufficient amount of work experience in the IT field.

According to the latest data points available from Google, the projected growth for the role of Desktop Support Technician in Australia is expected to be positive. Over the past 10 years, there has been a steady increase in the demand for these professionals, indicating a stable and growing job market. This trend is likely to continue over the next decade, with a rise in opportunities for employment in this field. As the reliance on technology continues to increase, the need for skilled professionals to provide technical support and troubleshooting will also grow, making it a promising career choice in Australia.

How to Learn

As a Desktop Support Technician with 9+ years of experience in Australia, your main responsibilities include:<ul><li> Provide technical support to end-users, troubleshooting hardware and software issues, and resolving them promptly.</li><li> Install, configure, and maintain desktops, laptops, printers, and other peripherals to ensure smooth operation.</li><li> Collaborate with other IT teams to implement and upgrade software applications, patches, and security measures.</li><li> Train and educate end-users on technology best practices, including data backup, password management, and cybersecurity awareness.</li></ul>

Roles & Responsibilities

Average take home Salary for a Desktop Support Technician in Australia is around AU$93262 per year

Salary Breakup

Support technicians for desktops are typically the first ones to be asked to assist when there is a problem on a desktop computer within their workplace or on the network of their company. Their responsibilities range between remote assistance for desktops, to offering assistance over the phone and troubleshooting issues when computers are used. Desktop support technicians have to prioritize the problems they encounter. For instance, a computer that crashes completely is typically thought to be a top priority over a person who is unable to find a way to send an email.

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Desktop Support Technician

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