Description

Account managers are responsible for managing relationships with specific customers for their organization, including completing sales. These managers must have a thorough knowledge of their organization's products and services and need to be able to make targeted pitches for current and future clients. While account managers frequently work full time in an office setting, they may travel to conduct meetings and demonstrations for clients. In addition to staying up to date on their organization's offerings, account managers must also stay up to date on innovations and trends in their field and how they might affect clients' operations and needs. Account managers are often required to coach, mentor and or or train new hires or more junior employees as well. These managers must follow procedures and guidelines established by their organization at all times.

A bachelor's degrees in business, communications, finance, marketing, economics or another relevant field is usually required for this position. Since they have direct contact with clients, customer service experience and the ability to communicate well are needed as well. Account managers must be proficient with basic computer programs and be able to effectively make presentations to individuals and groups. Knowledge of a second language is often preferred as well.

Roles & Responsibilities

As an Account Manager with 6-9 years of experience in Australia, your main responsibilities include:

  • Manage and strengthen client relationships by understanding their business needs and providing strategic solutions.
  • Develop and execute account plans to achieve sales targets and maximize revenue growth.
  • Collaborate with cross-functional teams to ensure timely delivery of products or services, and resolve any customer issues or concerns.
  • Analyze market trends, competitor activities, and customer feedback to identify opportunities for business expansion and improvement.

Qualifications & Work Experience

For an Account Manager, the following qualifications are required:

  • Excellent communication and interpersonal skills to build and maintain strong relationships with clients, understanding their business needs, and providing effective solutions.
  • Proven experience in sales and account management, with a track record of exceeding targets and driving revenue growth.
  • Strong negotiation and persuasion skills to secure new business opportunities and negotiate favorable terms with clients.
  • Exceptional organizational and time management abilities to efficiently handle multiple accounts, prioritize tasks, and meet client expectations.

Essential Skills For Account Manager

1

Sales

2

Sales Strategy

3

Sales Technique

4

Business Development

5

Operations Management

6

Project Management

Skills That Affect Account Manager Salaries

Different skills can affect your salary. Below are the most popular skills and their effect on salary.

Sales

7%

Sales Strategy

19%

Sales Technique

1%

Business Development

6%

Operations Management

26%

Project Management

7%

Managing Accounts

1%

Microsoft Excel

1%

Customer Service

1%

Customer Relations

5%

Career Prospects

The role of an Account Manager in Australia with 6-9 years of experience holds great potential for professionals looking to explore alternative career paths. Here are four alternative roles to consider:

  • Senior Accountant: This role offers more extensive responsibilities, such as financial reporting and regulatory compliance.
  • Treasury Manager: Focused on managing an organization's cash and liquidity requirements, including forecasting, risk management, and investment activities.
  • Procurement Manager: Involves managing supplier relationships, negotiating contracts, and overseeing purchasing processes.
  • Financial Analyst: This position focuses on monitoring financial performance, developing forecasts, and providing insights to support strategic decision-making.

How to Learn

The job role of an Account Manager in Australia is expected to witness significant growth in the market. According to a 10-year analysis, the demand for Account Managers is projected to increase steadily. Google reports indicate that the number of employment opportunities in this field will rise, offering promising career prospects for individuals. The growing importance of customer relationship management and the increasing demand for sales professionals contribute to the positive outlook for this role. As the business landscape evolves, the need for skilled Account Managers is likely to expand, making it a favorable career choice in the Australian job market.