Key account managers are generally responsible for ensuring that a company's products and services are provided in an acceptable manner to accounts with its most important customers. These managers are often in charge of only one or a few accounts depending on their sizes, and this is often a sales position, so a relevant background and a bachelor’s or master’s degree in sales or marketing are ideal for this position.Key account managers may be required to meet certain goals relating to sales volume and profit. It is important to be able to keep costs associated with providing products and services as low as possible while still meeting quality standards, and they may also make projections for sales with approval of upper management. Some bargaining may be involved in this position in order to secure satisfactory payments for both the client and the service or product provider. In some positions, key account managers are also responsible for securing new accounts, and presentations may need to be created to convince clients to make deals.Strong public speaking and planning skills and the ability to relate to a variety of clients are important in this position, and customer service skills are important to address complaints and concerns voiced by clients. Because this is a management position, key account managers may need to have several years of experience in sales or marketing and prior supervisory experience.

The role of Key Account Manager in Australia is expected to witness significant growth in the market. Over the past 10 years, this job position has experienced a steady increase in demand due to the evolving business landscape. According to Google's latest data, this trend is forecasted to continue in the future. With the growing importance of customer relationship management, more organizations are recognizing the value of Key Account Managers. As a result, a substantial number of employment opportunities are expected to be available in the coming years for individuals seeking this role.

How to Learn

As a Key Account Manager with 6-9 years of experience in Australia, your main responsibilities include:<ul><li> Build and maintain strong relationships with key clients, ensuring their satisfaction and loyalty through regular communication and problem-solving.</li><li> Develop and execute strategic account plans, identifying growth opportunities and implementing effective sales strategies.</li><li> Collaborate with cross-functional teams to deliver on customer expectations, coordinating efforts and resolving any issues that may arise.</li><li> Monitor market trends, competitor activities, and industry developments to proactively identify new business opportunities and stay ahead in the market.</li></ul>

Roles & Responsibilities

Average take home Salary for a Key Account Manager in Australia is around AU$95080 per year

Salary Breakup

Key Account Managers are accountable for maintaining and managing long-term relationships with clients, and ensuring the satisfaction of their customers and maintaining loyalty. They are the primary source of communication between the business and the customer, ensuring that they understand their requirements, goals and expectations. They are proactive in identifying opportunities to cross-sell and upsell products or services, all while maximising profits and revenue. Key Account Managers provide strategic advice to maximize the success of clients working with internal teams to provide an exceptional customer service. They have excellent communication and negotiation skills, as well as problem-solving abilities, as well as an excellent business sense and a focus on customer service.

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Key Account Manager

Salary Breakup

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