Technical Sales Support Specialist

Technical sales support specialists are often the first points of contact with new clients. They are expected to answer all questions or concerns a client may have while working to increase the client's loyalty to the product or brand. Individuals in this position should be able to follow the entire customer experience from first contact to follow-up; improving upon product presentation and attractiveness to the customer is also important.Technical sales support specialists generally have an on-site office while sometimes traveling to meet clients or to other particular locations; travel may be part of the specialist's job as well. The specialist's work hours vary depending on the needs of their employer and may include overtime.At least a bachelor's degree in sales or marketing is generally required for this position. A strong sales background with an emphasis on customer service is required for this position. Prior sales experience in which the specialist consistently met or exceeded quotas is highly desired, as is knowledge of the particular product or brand. Excellent knowledge of both the product and customer base is essential to complete sales while monitoring for potential up-sale opportunities. Those in this position must have customer service skills and the ability to work independently with minimal supervision.

As a Technical Sales Support Specialist in Australia with 0-3 years of experience, your main responsibilities include:

• Provide technical assistance and support to sales teams, including product demonstrations and presentations.
• Assist in the preparation of sales proposals, quotes, and contracts by gathering technical information and specifications.
• Conduct market research and analysis to identify potential customers and contribute to the development of sales strategies.
• Collaborate with cross-functional teams, such as engineering and customer support, to address customer inquiries, resolve issues, and ensure customer satisfaction.

For a Technical Sales Support Specialist, the following qualifications are required:

• The candidate must possess a strong understanding of the technical aspects of the products or services being sold. This includes knowledge of software, hardware, and other relevant technologies. They should be able to provide technical support to customers and assist in troubleshooting technical issues.
• Effective communication is essential in this role. The candidate should be able to clearly and confidently articulate complex technical concepts to both technical and non-technical individuals. They must also possess excellent listening skills to understand customer needs and provide appropriate solutions.
• The candidate should have a customer-centric approach, with the ability to build and maintain strong relationships with clients. They must understand customer requirements, provide product demonstrations or presentations, and offer customized solutions to meet specific client needs.
• The candidate should have a solid understanding of sales principles and strategies.

The Technical Sales Support Specialist plays a crucial role in providing technical assistance and support to the sales team. For individuals with 0-3 years of experience in Australia, here are four alternative roles to consider:

• Pre-Sales Engineer: A position that combines technical knowledge with sales skills to provide product demonstrations, technical presentations, and support during the sales process.
• Customer Success Manager: A role focused on building and maintaining strong relationships with customers, ensuring their satisfaction, and identifying opportunities for upselling and cross-selling.
• Product Specialist: A position that involves deep product knowledge, conducting product trainings, creating sales collateral, and assisting in product development and improvement.
• Inside Sales Representative: A role that involves identifying and qualifying leads, conducting sales calls, and supporting the sales team in achieving revenue targets.

The role of a Technical Sales Support Specialist in the Australian market is projected to grow significantly in the next 10 years. With advancements in technology and increased demand for technical solutions, the job role is expected to witness a steady increase in employment opportunities. According to Google, the projected growth rate for this position is estimated to be around 5-8% annually, indicating a positive trend. This suggests a favorable job market for Technical Sales Support Specialists in Australia, with numerous employment opportunities likely to be available in the future.