Hands On Training

Contact Center AI: Conversational Design Fundamentals

Pluralsight

Course Features

Duration

112 minutes

Delivery Method

Online

Available on

Downloadable Courses

Accessibility

Mobile, Desktop, Laptop

Language

English

Subtitles

English

Level

Intermediate

Teaching Type

Self Paced

Video Content

112 minutes

Course Description

Welcome to Contact Center AI: Conversational Design Principles, the first course of the 'Customer Experiences with Contact Center AI' course series. This course will teach you how to create, deploy, and maintain customer conversational solutions using Contact Center Artificial Intelligence. This course will introduce you to Contact Center AI, its three pillars: Dialogflow, Agent Assist and Insights. You'll also learn how to study conversational experiences to influence the design of your basic virtual agent. Context is key to enabling your virtual agent to engage in intelligent conversation. This intermediate course is for those who are in the following roles: Architects and system integrators implementing Contact Center AI; Conversational Architects; Contact center virtual agent developers and application developers.

Course Overview

International Faculty

Post Course Interactions

Instructor-Moderated Discussions

Case Studies, Captstone Projects

Skills You Will Gain

What You Will Learn

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI)

You will be introduced to Contact Center AI and its three pillars, Dialogflow, Agent Assist, and Insights, the concept of conversational experiences and how the study of them influences the design of your virtual agent, the objects, tools, and methods to

This is an intermediate course, intended for learners with the following types of roles Architects and systems integrators implementing Contact Center AI, Conversational Architects, Contact center virtual agent and application developers, and Business man

Course Content

Expand all sections

Module 1: Overview of Contact Center AI

Module 2: Conversational Experiences

Module 3: Fundamentals of Building Conversations with Dialogflow

Module 4: Maintaining Context in a Conversation

Course Instructors

Google Cloud

Instructor

Google Cloud can help solve your toughest problems and grow your business. With Google Cloud, their infrastructure is your infrastructure. Their tools are your tools. And their innovations are your innovations.