Knowledge Management in Salesforce Service Cloud
Course Features
Duration
37 minutes
Delivery Method
Online
Available on
Downloadable Courses
Accessibility
Mobile, Desktop, Laptop
Language
English
Subtitles
English
Level
Intermediate
Teaching Type
Self Paced
Video Content
37 minutes
Course Description
Course Overview
International Faculty
Post Course Interactions
Instructor-Moderated Discussions
Case Studies, Captstone Projects
Skills You Will Gain
What You Will Learn
Finally, you’ll learn how to add Knowledge components within Salesforce App Builder and Experience Cloud
First, you’ll explore configuring Knowledge settings and the Knowledge object
Learn how to best configure and maintain it? In this course, Knowledge Management in Salesforce Service Cloud, you’ll learn how to administer, maintain, and use the Knowledge object, Record Types, and data categories
Next, you’ll discover data categories and how to maintain Knowledge visibility and permissions
When you’re finished with this course, you’ll have the skills and knowledge of Salesforce Knowledge needed to manage and maintain a knowledge base