Course Features
Duration
5 weeks
Delivery Method
Online
Available on
Lifetime Access
Accessibility
Mobile, Desktop
Language
English
Subtitles
English
Level
Intermediate
Effort
4 hours per week
Teaching Type
Self Paced
Course Description
Course Overview
Alumni Network
International Faculty
Post Course Interactions
Instructor-Moderated Discussions
Skills You Will Gain
What You Will Learn
Apply relevant theories, concepts and models to common service management challenges
Explore the relevance of and opportunities for service-based thinking in business operations
Identify and understand central theories, concepts and models within service management
Target Students
It is also relevant for business students wishing to specialise in service management and marketing
This course would be particularly relevant to business professionals and managers interested in the potential of adopting a service-based strategy, whether their firms are currently operating in an industrial or consumer context, or a manufactured goods o
Course Instructors
Gustav Medberg
Instructor
Christian Grönroos
Instructor
Kimia Aghayi
Instructor
Valeria Penttinen
Instructor