Management
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Setting up ServiceNow Virtual Agent

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Pluralsight
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Course Features

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Duration

61 minutes

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Delivery Method

Online

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Available on

Downloadable Courses

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Accessibility

Mobile, Desktop, Laptop

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Language

English

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Subtitles

English

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Level

Intermediate

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Teaching Type

Self Paced

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Video Content

61 minutes

Course Description

Customers are part of every industry today. It doesn't matter if they are external or internal. So it is important to respond quickly to their questions, concerns, or issues. This course, Setting Up ServiceNow Virtual Agent, will show you how to reduce the IT Support team's burden by partially eliminating the phone as the primary source of contact. This not only reduces the workload but also allows you to educate customers about proactive behaviors. You'll first explore the Virtual Agent and Virtual Agent Designer by looking at the theory and sharing real-life examples. Then, you will learn about the Service Portal and Virtual Agent light and follow the above mentioned pattern. You'll also learn how each topic connects with the others by putting it all into practice. After completing this course, you will be able to enable and configure the Virtual Agent.

Course Overview

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International Faculty

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Post Course Interactions

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Hands-On Training,Instructor-Moderated Discussions

Skills You Will Gain

What You Will Learn

Finally, you'll learn how every topic interconnect with each other by putting everything into practice

First, you'll explore what the Virtual Agent and the Virtual Agent Designer are by going through the theory and share real life examples

Next, you'll discover what the Service Portal and Virtual Agent lite are and also follow the previously mentioned pattern

This is beneficial not only because of the workload reduction but also because you can educate the customers to adopt a proactive behavior

When you’re finished with this course, you'll have the skills and knowledge of enabling and configuring the Virtual Agent

You'll learn how to take the burden off the IT Support team shoulders by partially removing out of the equation the voice source of contact – phone

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