Course Features
Duration
3 hours
Delivery Method
Online
Available on
Limited Access
Accessibility
Mobile, Desktop, Laptop
Language
English
Subtitles
English
Level
Beginner
Teaching Type
Self Paced
Video Content
3 hours
Course Description
Course Overview
Post Course Interactions
Instructor-Moderated Discussions
Skills You Will Gain
What You Will Learn
Categorise various types of equipment commonly used in restaurants and bars
Compare alcoholic and non-alcoholic beverages and their composition
Describe all arrangements and preparations made in the day-to-day operation of a restaurant business
Discuss common risks and safety concerns encountered in restaurants and describe the and precautions that prevent them
Discuss the principles and importance of customer service and service sequence
Explain how to serve beverages like a professional and discuss appropriate techniques and etiquette
Explain the proper handling, maintenance and cleaning procedures for hospitality equipment
Explain the roles and responsibilities of wait staff in providing pleasant customer service
Outline personal hygiene and grooming protocols for restaurant and service businesses
Outline the qualities and techniques required to be a great waiter or waitress
Recall the types of services and service techniques used in the hospitality industry
Summarise the types, purpose and elements of a well-designed restaurant menu