Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.Other duties may include data entry, general paperwork, and file keeping. As a senior representative, they may be responsible for managing some representatives, tracking their progress, and acting as a mentor. They also are expected to communicate with their supervisor and keep them informed of any problems or issues that arise.It is expected that senior customer service representatives are computer savvy, and familiar with the standard software that most businesses use such as Word, Excel, PowerPoint and e-mail. Also needed are strong communication skills, problem-solving skills, and the ability to collaborate and work as part of a team. A senior customer service representatives should be both accurate and precise, with a keen eye for detail. Some experience usually is required, as it is rarely an entry-level position. Many companies require a college degree, but some accept a high school diploma or GED and experience.

The job role of Senior Customer Service Representative (CSR) is expected to experience significant growth in the Canadian market. Over the past 10 years, this position has seen a steady increase in demand, with a projected upward trend for the next decade. As per Google's latest data, the job opportunities for Senior CSR in Canada are expected to rise substantially, opening up numerous employment possibilities in the future. This growth can be attributed to the increasing emphasis on excellent customer service and the expanding service industry in Canada.

How to Learn

As a Senior Customer Service Representative CSR with 3-6 years of experience in Canada, your main responsibilities include:<ul><li> Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction.</li><li> Supervise and mentor junior CSR team members, providing guidance and support in handling complex customer interactions.</li><li> Collaborate with other departments to resolve customer escalations, ensuring prompt and effective resolution.</li><li> Analyze customer feedback and trends to identify areas for improvement in service delivery, and implement strategies to enhance the overall customer experience.</li></ul>

Roles & Responsibilities

Average take home Salary for a Senior Customer Service Representative (CSR) in Canada is around C$48759 per year

Salary Breakup

Senior representatives for customer support are employed primarily in jobs that require direct contact with customers of their business. They generally have to respond to customer inquiries and answer their questions, resolve issues or complaints and conduct themselves in a manner that's professional and respectful of the business. A majority of senior customer service representatives perform their duties via telephone or email. They may chat with customers, if they have the technology that allows customers to "live chat" with representatives. They are expected to will be quick and polite when responding to customer's inquiries or issues.

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Senior Customer Service Representative (CSR)

Salary Breakup

Skills That Affect Senior Customer Service Representative (CSR) Salaries

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