Service managers are responsible for the day-to-day operation of their company’s service operations. They must create repair estimates and turnaround times. They must schedule their servicepersons effectively and efficiently. They must complete all necessary documentation relevant to service completion and labor expenses. They follow up with customers as necessary. Together with human resources, they select, interview, and hire staff at their department. They must make sure that all employees comply with environmental laws and regulations. They must adhere to Occupational Safety and Health administration (OSHA) rules and regulations. They must follow their company’s guidelines, policies, and procedures related to safety, customer service, and work quality. They must be knowledgeable in the services that their company offers. They must be proficient in employee performance analysis. They must have leadership and interpersonal skills. They must have excellent customer service skills. They must be able to build strong teamwork. Most employers require that service managers have a bachelor’s degree in marketing, finance, business administration, or other relevant fields. However, some companies may accept candidates with significant years of experience in lieu of a bachelor's degree requirement. They may be required to be proficient in the use of Microsoft Office and their company’s software. They must conduct job performance reviews in accordance with their company’s guidelines, policies, and procedures. They must keep themselves up to date with relevant product trends are relevant to their industry.

The Service Manager role in Canada is projected to experience significant growth in the coming years. Over the past 10 years, the job role has witnessed a steady increase in demand. According to Google data, this position is expected to continue its upward trajectory, with a substantial number of employment opportunities anticipated to be available in the future. The specific growth rate and exact number of job opportunities vary depending on various factors, but overall, the Service Manager role is projected to be a promising career path in Canada.

How to Learn

As a Service Manager with 9+ years of experience in Canada, your main responsibilities include:<ul><li> Oversee service operations, ensuring the delivery of exceptional customer service and satisfaction.</li><li> Develop and implement service strategies to optimize efficiency and profitability.</li><li> Lead and mentor a team of service professionals, providing guidance, training, and performance evaluations.</li><li> Collaborate with cross-functional teams to identify and resolve service issues, implement process improvements, and enhance the overall customer experience.</li></ul>

Roles & Responsibilities

Average take home Salary for a Service Manager in Canada is around C$88160 per year

Salary Breakup

The Service Manager will be accountable in overseeing and directing the provision of services to customers. They collaborate with customers to comprehend their requirements and ensure prompt and efficient service delivery. Service Managers are also accountable for supervising and educating personnel in service, developing strategies for service delivery, and taking quality assurance measures to ensure the satisfaction of customers. They also deal with customer queries and complaints, solving issues and maintaining good relations with customers. This job requires a strong interpersonal and leadership skills as well as a thorough knowledge of the processes used to deliver services and management of customer relationships.

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Service Manager

Salary Breakup

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