Senior professional consultants should be in charge of advising clients in person and following the purchase. Implementation of the product is a key issue for customers after they purchase the product and the consultant should help build client confidence in their purchase. Following the first introduction, the expert offers an array of education and training services to clients who are new or existing at-home and on-site. Following the launch of a new product the consultant will also provide regular progress reports and documents about the progress of the product within the organization of the client.
Other responsibilities include the ability to create custom integration processes for new clients and also for modifications to software used by clients already in the system. Since a lot of time is spent at the site it is essential that the candidate has an ability to function on their own and be an independent thinker. Since there is a lot of interactions with clients in this job the ability to accept constructive criticism and then make adjustments is essential. When the company is upgrading its existing software, the top professional service consultant must have the ability to quickly grasp the latest features of the software, and also to convey those aspects in a user-friendly and accessible way.
A schedule for travel that can exceed 80 percent is common and the work schedules are contingent on the needs of the client. Experience in the field of senior professionals service consultant is required for this job.