A person who is an account executive in inside sales makes use of technology like telecommunications as well as Internet technology to help facilitate the sale of existing customers as well as create new accounts and sales. The term "inside" signifies that the person is not required to leave their office to complete these duties. The primary tools used by professionals are the telephone as well as computers (including email and teleconferencing software, the Internet and various other software).
The telephone is the most common method the account executive can connect with potential and existing customers to generate sales, communicate with them about requirements, and generally establish connections. Recently technology for video conferencing and email have become an integral aspect of inside sales and account management. Account executives can make use of this technology to show the product, spend the opportunity to meet with customers face-to-face and help clients with their questions and issues.
Typically, an account executive working inside sales is employed mostly on the basis of the practical experience rather than academic qualifications however, certain businesses that sell specific products to the industry may require a postsecondary education in the same field. Account executives should have strong communication skills as well as proficiency in basic computer programming. They typically work full-time in a workplace or telecommute from home; however, since the compensation of these professionals is usually tied to commissions, additional hours may be required to boost income.