Duty Manager

The Duty Manager monitors the efficiency of all processes, ensures employee productivity, oversees daily operations, and creates a positive work environment for employees. They work in various situations, such as retail, hospitality, tourism, and health and well-being.

A Duty Manager’s typical roles are listed below:

• Human Resource Directors: They handle administrative responsibilities, benefits, vacation and sick leave accumulation and usage, and other issues relevant to employees.
• Client Service Managers: They are also known as customer care managers who handle and resolve client queries, develop approaches for improving customer services and maintain business relationships with existing clients.
• Security Managers: They supervise the security operations of organizations. They establish security strategies, implement security procedures, and manage security guards and officers.

Some roles and responsibilities needed for a Duty Manager are:

• Tracking monthly, quarterly and yearly goals, working with management to analyze and develop processes and policies, and monitoring and reporting on cash flow and revenue.
• Addressing employee performance or complaint issues, scheduling regular maintenance and cleaning of facilities, and supervising the facility's security.
• Resolving major disagreements between staff, hiring and training new staff, and meeting the management to stay up-to-date. They also deal with organizational issues, changes, and improvements and communicate the same to staff members.
• Taking the initiative to ensure that clients are satisfied and employee interactions with clients are positive.

Major educational qualifications required for Duty Manager are:

• A bachelor’s degree in business management, administration, or a comparable discipline may be required for this role.
• A bachelor’s degree in aviation, for example, might be required for a duty manager post at an airport, but a bachelor’s degree in hospitality might be required for a duty manager position in a hotel.
• If they want to improve their professions from duty manager to hotel manager, some professionals may pursue higher education, such as master’s degrees in business management.

Alternative job roles available for a Duty Manager include:

• Operations Manager: Oversees and manages all aspects of business operations, ensuring efficiency and optimal productivity.
• Assistant Manager: Provides support and assists the manager in supervising and coordinating team activities.
• Restaurant Manager: Leads and administers restaurant operations, ensuring exceptional customer service and successful business performance.
• Store Manager: Manages retail store operations, including staff supervision, sales performance, and inventory control.
• Property Manager: Handles the management and maintenance of properties, ensuring tenant satisfaction and maximum profitability.
• Facilities Manager: Oversees facility operations, maintenance, and safety protocols, ensuring an efficient and well-functioning environment.

The salary of a duty manager varies depending on their years of experience, level of education, and the company's size. They also earn additional compensation in the form of commissions or bonuses. The employment of duty managers is likely to grow at an average rate over the next decade.
Employment growth is driven by the retail industry, where demand for duty managers will be high due to the complications of retail operations and the need for greater efficiency.
Almost 40% of job openings are available for duty managers in the hotel industry. Demand for duty managers is increasing in tourism, hospitality, manufacturing companies, and MNCs.