A manager of client service makes sure that clients or customers receive help in a friendly efficient and timely manner. The most important tasks they have are making sure employees adhere to appropriate business practices, examining the files and providing excellent customer service via phone and online. Other responsibilities are cooperating in partnership with businesses, ensuring that the staff can handle the calls, and addressing any issues with service. Managers of customer service also provide suggestions for issues that affect the entire department to the management of the organization. Communication is crucial in this position, therefore an effective, clear manner of communication is essential. Ability to work in a group and also as a leader is essential and so is the capacity to evaluate the performance of subordinates and provide guidance. Regarding qualifications and previous experience, an undergraduate education in business administration is usually required, along with 5 years relevant work experience.

The role of a Client Service Manager in India is projected to witness significant growth in the market. Over the past 10 years, the job role has experienced a steady increase in demand, with a positive outlook for the future. The employment opportunities in this field are expected to rise steadily, presenting a promising career option. the Client Service Manager position in India is estimated to offer numerous job openings, highlighting the growing importance and demand for professionals in this role.

How to Learn

As a Client Service Manager in India with 6-9 years of experience, here are some main responsibilities:<ul><li>Build and maintain strong relationships with clients, understand their needs, and ensure client satisfaction throughout the engagement.</li><li>Identify opportunities for account expansion, promote additional products or services, and actively work towards increasing revenue from existing clients.</li><li>Lead and manage a team of client service representatives, assign tasks, provide guidance, and ensure efficient coordination within the team.</li><li>Handle client complaints or issues, facilitate prompt resolution, and escalate problems as necessary to ensure timely and effective resolution.</li></ul>

Roles & Responsibilities

Average take home Salary for a Client Service Manager in India is around HK$98547 per year

Salary Breakup

A manager of client service makes sure that clients or customers receive help in a friendly efficient and timely manner. The most important tasks they have include ensuring that employees adhere to proper procedures for business, examining the files and providing excellent customer service via phone and online. Other responsibilities are cooperating in partnership with businesses, ensuring that the staff can handle calls, and addressing any issues with service. Managers of customer service also provide suggestions for issues that affect the entire department to the management of the organization.

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Client Service Manager

Salary Breakup

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