Path to a Fulfilling Guest Services Manager, Hotel Career in India with in-depth Career Guide

The guest service manager in the hotel is accountable to ensure that every aspect of a guest's experience at the hotel are not just satisfactory, but also exceeds their expectations. Guest services managers is responsible for booking procedures and manages the scheduling and reservation of the amenities offered (like massages, spa services) as well as being accountable for the efficient management of orders for room service. They usually collaborate with other managers in departments like housekeeping to ensure that all guests at the hotel have pleasant and unforgettable experience.

As an administrator, this person usually oversees recruitment and instruction of desk and reservation agents. They also will be involved during the interview process as well as the training for service personnel (such as spa attendants, trainers, etc.). They are required to be active visible and able to set the example and ensure that all employees follow the established conduct standards as well as schedules and dress code of conduct.

The manager is typically accountable for the room service part of the hotel's operations. They will assist in training staff in the correct and efficient order-taking and sales hints and is likely to work with the restaurant manager of the hotel and/or chef to make sure there is the smooth integration of guests' room orders into the regular business and kitchen operations in banquet and dining rooms.

The guest services manager is usually the primary contact point for guests' concerns and ideas. They must be customer-focused and a keen and attentive listener, since they will be expected to deal with regular issues in a manner that is pleasing to guests and surpasses their expectations. Managers are also expected to spot potential problems and report the matter to a general manager when needed.

In order to work as a guest service manager you must possess a degree in management of hotels and restaurants, or a significant amount of practical knowledge of the industry, or both. Most of these managers possess at least a secondary training in management or business and have prior work experience in the service department in the hotel. Managers of guest services typically are employed for 50 hours a week or more in areas that are accessible to guests in hotels and working in offices.