End-user Communications for Better IT

You interact with people every day at work who don't share your views and background. It is crucial to communicate a consistent message to diverse end users. This is also important when developing a cohesive strategy for delivering the message through multiple-tiered, end user communication campaigns. This course, End-user Communications for Better IT teaches you how to communicate this message in a variety media, including print, video, and in-person presentations. You'll first learn how to create a communication plan. The next step is to learn how to build a communication strategy that includes persuasive, emotional, informative, and instructive appeals. You'll also learn how to do this using a variety different media. This course will help you keep your end-users informed about the latest IT developments.