Course Features
Duration
88 minutes
Delivery Method
Online
Available on
Downloadable Courses
Accessibility
Desktop, Laptop
Language
English
Subtitles
English
Level
Intermediate
Teaching Type
Self Paced
Video Content
88 minutes
Course Description
Course Overview
International Faculty
Post Course Interactions
Instructor-Moderated Discussions
Case Studies, Captstone Projects
Skills You Will Gain
What You Will Learn
, you will discover how contemporary approaches to ITSM were influenced by Lean - the production system developed by Toyota
, you will explore essential concepts relating to IT Services, such as what an IT Service is, and the definition of IT Service Management
, you will understand how the Agile Manifesto became the source for guiding principles to any IT operation
In this course, , you will start working with ITSM based on an agile mindset, laying the foundation for advanced ITSM approaches for the digital age
Learn about the foundations of contemporary IT service management
When you are finished with this course, you will have the skills and knowledge to start creating value streams and to progress in the ITSM Foundations learning path