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Duration
2.01 weeks
Delivery Method
Online
Available on
Lifetime Access
Accessibility
Mobile, Desktop, Laptop
Language
English
Subtitles
English
Level
Intermediate
Teaching Type
Self Paced
Course Description
Course Overview
Post Course Interactions
Instructor-Moderated Discussions
Skills You Will Gain
What You Will Learn
Understanding the attributes that make up excellent Phone-Based Customer Service
Gaining knowledge of CRM (Customer Relationship Management)
Learn the strategies that enable good communication over the phone
Develop a high standard of telephone etiquette
Knowing how to establish a rapport and relationship with the customer
Ensure you have met or exceeded the customer’s expectations during the call
Have a solid understanding of problem management and knowing how to use it during any call
Measure and improve your performance over subsequent calls
Course Accreditations
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