Customer Service Advisors representatives are the face of contact for customers looking to engage with or receive advice from a company. They frequently communicate with customers over the phone. Some titles for Customer Service Advisors are:<ul><li>Customer Service Specialist: They handle product or service complaints and issues. They assist customers with purchases, upgrades, and returns and frequently offer advice and technical assistance.</li><li>Service Manager: They usually manage service level agreements with customers and third-party service providers. </li><li>Service Advisor: They cultivate strong relationships with their customers to provide detailed advice on what is best for them regarding repairs, cleaning, maintenance, warranty, bodywork, insurance, and other vehicle-care services.</li></ul>

The customer service officer is a growing and leading job role in India that provides high salary packages and great work-life balance. The Indian Care Services market is expected to grow by 14.70% at a compound annual rate between 2022 and 2030, with a market value of $26.0 billion in 2021. As a result, Customer Service sector professionals are in high demand. The global Customer Service Advisors are expected to grow at a CAGR of 20.4% between 2020 and 2025, from 1.0 billion to 2.5 billion.

How to Learn

Some responsibilities of a Customer Service Advisor are:<ul><li>Providing clear information and advice to the customer, including explaining procedures or policies but also communicating them in a warm, helpful and professional manner for building credibility and rapport</li><li>Updating customer information in the company database and using all available resources to provide the best outcome to the member.</li><li>Identifying cross-selling opportunities and achieving overall sales targets while navigating multiple systems.</li><li>Maintain basic knowledge of procedures, product information and online resource tools, and participate in activities designed to improve customer satisfaction and business performance.</li></ul>

Roles & Responsibilities

Average take home Salary for a Customer Service Advisor in India is around ₹260905 per year

Salary Breakup

Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.

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Customer Service Advisor

Salary Breakup

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