The supply chain administrator supervises and coordinates the key components of the supply chain of a franchise. The main duties of the supply chain manager are encouraging teamwork between the sales team and the customer service team creating and implementing policies regarding general procedures and logistics as well as maintaining the overall inventory in line with the demand. The supply chain manager is directly in contact with suppliers and must be able to evaluate the costs and effectiveness of contracts currently in place. They should give direction and leadership to a group of store managers in the supply chain.
There are times when the hours of work can be irregular and the work involves frequent trips to different locations in the chain of supply. The majority of work is indoors.
The minimum requirements typically comprise at least a four-year college degree in a related field, such as logistics, business administration, or sales, in addition to many years of or experience in customer service. Supply chain managers should be well-versed in regions they manage. Because their job is largely dependent on the ability to build relationships with others and build strong relationships, social skills are essential. A supply chain manager should have excellent written and verbal communication abilities. Being able to coach well can be extremely helpful in motivational store and regional managers.