Description

Vice-presidents (VPs) for services typically work with a team of service directors or managers to manage accounts and collaborate with clients of the company. They are required to provide guidance as well as instructions and discipline to employees when needed. They also provide pertinent information to executives in order to assist them in making high-level decisions. Vice-presidents of services work in a range of industries, such as advertising digital media, advertising, relocation and moving services, among other things. They usually operate in offices during normal business hours, however, overtime or alternative times may be needed based on the needs of the employer. It is possible that travel will be required too.

The majority of vice president of services jobs need at minimum a bachelor's degree, with a preference for the field of the field of marketing and advertising. The master's degree in business administration (MBA) is a good choice as well as other certifications and credentials are required based on the specific sector. Experience in the relevant field - even in a managerial position is also required. Vice-presidents of service should be able to communicate effectively, with excellent leadership, and interpersonal skills. In addition, they must be able to manage their time effectively and have ability to use basic computer software.

Roles & Responsibilities

As a Vice President VP, Services with 6-9 years of experience in India, your main responsibilities include:

  • Oversee service delivery operations, ensuring high-quality and efficient service delivery to clients. Streamline processes, implement best practices, and establish service level agreements to optimize operations.
  • Develop and manage client relationships, acting as the primary point of contact for key accounts. Understand clients' needs, address their concerns, and foster long-term partnerships.
  • Lead and mentor a team of service professionals, providing guidance and support to drive performance. Set clear objectives, provide training opportunities, and promote a collaborative work environment.
  • Analyze market trends, identify growth opportunities, and propose strategies to expand service offerings.

Qualifications & Work Experience

For a Vice President (VP), Services job role, the following qualifications are required:

  • Extensive experience in the services industry, preferably in a leadership role, demonstrating comprehensive knowledge of service delivery, customer satisfaction, and process improvement.
  • Strong strategic thinking and decision-making skills to develop and execute service strategies that align with the organization's goals and objectives, driving growth and profitability.
  • Excellent leadership and interpersonal skills to effectively manage a diverse team of service professionals, fostering a culture of collaboration, productivity, and continuous improvement.
  • Proven ability to build and maintain relationships with key stakeholders, including clients, partners, and internal departments, to ensure successful service delivery and customer satisfaction.

Essential Skills For Vice President (VP), Services

1

IT Service Management

2

Budgeting

3

Project Management

4

Customer Relationship Management

5

Agile Methodologies

Career Prospects

The role of Vice President VP, Services is pivotal in managing and overseeing service-related operations. With 6-9 years of experience in the Indian market, professionals in this field can explore alternative roles. Here are four options to consider:

  • Operations Director: A position that involves overseeing the overall operations of a company, ensuring efficiency, productivity, and the achievement of performance goals.
  • Customer Success Manager: A role focused on building strong relationships with clients, ensuring their satisfaction, and driving customer retention and growth.
  • Business Development Manager: A position responsible for identifying new business opportunities, developing strategic partnerships, and driving revenue growth.
  • Project Manager: A role that involves planning, executing, and monitoring projects to ensure they are delivered within scope, budget, and timeline.

How to Learn

The role of Vice President (VP), Services in India is projected to experience significant growth in the market. Over the past 10 years, the job role has seen considerable expansion, fueled by increasing demand for service-based solutions. According to recent data, this trend is expected to continue in the future, with the number of employment opportunities in this field set to rise substantially. With India's rapidly developing economy and the growing need for high-quality services, the VP, Services role is anticipated to offer promising career prospects and ample growth potential for professionals in the country.