Support specialists for customers are accountable to diagnose and solve customer issues while keeping a professional and pleasant manner. They must collect data from their customers regarding their concerns and then follow up with them to obtain more information when needed. Support specialists for customers also build and maintain good relationships with customers by offering high-quality customer support. They should also be able to work with the other members staff members of support, working with them in order to solve problems with customers. It is usually an all-time job that is performed in a office environment. The hours of work vary from between companies, and there are numerous companies which offer customer service all day 7 days a week. The basic requirements for customer service specialists usually include at minimum an high school diploma or equivalent. However, some businesses may require or want an undergraduate degree or other type of formal education. They're also typically required to have a minimum of two years of experience in customer service. Support specialists for customers should be organized and have excellent communication skills, be able to work under pressure, and be able to prioritize their work and handle several inquiries at the same at the same time.

The Customer Support Specialist role in India is projected to experience significant growth in the market over the next 10 years. With the increasing demand for excellent customer service, employment opportunities for this role are expected to expand. According to Google data, the growth rate of this position is estimated to be robust, driven by the expansion of industries such as e-commerce, technology, and telecommunications. Moreover, with the rapid digital transformation and the rise of customer-centric business strategies, companies are likely to prioritize customer support, leading to a higher demand for skilled professionals in this field.

How to Learn

As a Customer Support Specialist with 0-3 years of experience in India, your main responsibilities include:<ul><li> Provide prompt and effective assistance to customers via various communication channels, such as phone, email, and chat. Respond to customer inquiries, resolve issues, and ensure customer satisfaction.</li><li> Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions. Update and manage customer databases to track and monitor customer interactions.</li><li> Collaborate with cross-functional teams to address customer concerns and provide appropriate solutions. Liaise with technical support, sales, and other departments to resolve customer issues.</li><li> Identify opportunities for process improvements and contribute to the development of customer support resources.</li></ul>

Roles & Responsibilities

Average take home Salary for a Customer Support Specialist in India is around ₹329243 per year

Salary Breakup

Support specialists for customers are accountable to diagnose and solve customer issues while keeping a professional and pleasant manner. They must collect data from their customers regarding their concerns and then follow up with them to obtain more information when needed. Support specialists for customers also build and maintain good relationships with customers by offering high-quality customer support. They must also collaborate with the other members staff members of support, working with them in order to solve problems with customers. It is usually an all-time job which is performed in an office environment. The hours of work vary from between companies, and there are numerous companies which offer customer service all day 7 days a week.

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Customer Support Specialist

Salary Breakup

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