Technical support consultants offer technical assistance and advice to companies and businesses. In certain cases they also serve as managers who provide scientific and technical information to their employers. Technical support consultants typically solve technical issues within the company or with customers. The tasks performed by support consultants can vary depending on the employer and company, but typically they include helping customers via phone, recording technology issues that the company faces (such as malfunctioning equipment, software problems with computers and complaints about websites) as well as aiding the company in developing technologically-driven concepts and ideas. They also take care of educating employees about new technologies used in the workplace, evaluating new software, and attending meetings when needed. Consultants may work out of the offices of their companies or outsourced (or be able to travel) to support the businesses for which they work. A majority of companies require at least an undergraduate degree in a related area for technical support consultant jobs. Many companies offer an extensive technical education for new employees to help them better educate them in their particular requirements for support. Because consultants are frequently working with other people, it's essential that they possess excellent writing and oral communication skills as well as interpersonal abilities. They should also be able to resolve issues efficiently and quickly and be well-organized and possess a solid technical expertise. Additionally technical support specialists are required to be multi-taskers and work in a group working environment.

The projected growth of the Technical Support Consultant role in India is positive. Over the past 10 years, there has been a significant increase in demand for technical support professionals due to the rapid advancement of technology and growing reliance on digital services. The job role is expected to continue growing in the future, with a substantial number of employment opportunities becoming available. According to recent data from Google, the Indian IT industry is estimated to generate around 1.38 million direct job opportunities in the next couple of years, indicating a promising outlook for Technical Support Consultants in the region.

How to Learn

As a Technical Support Consultant with 0-3 years of experience in India, your main responsibilities include:<ul><li> Provide prompt and efficient technical assistance to clients, ensuring their issues are resolved in a timely manner. Respond to client queries and troubleshoot technical problems to ensure customer satisfaction.</li><li> Document and maintain accurate records of customer interactions, technical solutions provided, and resolutions achieved. Maintain detailed records of customer support cases and resolutions for future reference and analysis.</li><li> Collaborate with cross-functional teams to escalate complex technical issues and seek resolution. Coordinate with different teams to resolve complex technical problems and ensure a smooth customer experience.</li><li> Continuously acquire and update technical knowledge to stay up-to-date with product features and troubleshoot effectively.</li></ul>

Roles & Responsibilities

Average take home Salary for a Technical Support Consultant in India is around ₹416930 per year

Salary Breakup

Technical support consultants offer technical assistance and advice to companies and businesses. In certain cases they also serve as managers who provide scientific and technical information to their employers. Technical support consultants typically solve technical issues within the company or with customers. The tasks performed by support consultants can vary depending on the employer and company, but typically they include helping customers via phone and archiving issues with technology that the company faces (such as malfunctioning devices or software problems with computers, and complaints about websites) as well as helping the company develop technology-based ideas and concepts. They also take care of educating employees about new technologies employed in the workplace, evaluating new software, and attending meetings when required. Consultants may work out of the offices of their companies or outsourced (or be able to travel) to support the businesses for which they work.

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Technical Support Consultant

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