Sales Support Specialist

Support specialists for sales are accountable to provide support throughout the selling process. They assist customers in resolving problems related to sales in a timely way, usually providing in-real-time assistance. Specialists can also escalate issues when required to supervisors or another departments within their company. They maintain records of customer interactions, help with requests that are not standard, such as support for customers with a legacy and offer solutions across platforms for various products or services.

Support specialists for sales also manage sales databases, which includes eliminating data that is not needed. They make lists of prospective clients and then share the results with their team. Sales support specialists make sure that there is that contracts are accurate regarding pricing, and could be the primary contact point with field reps. Their main duties includes tracking sales orders as well as helping with shipping problems.

High school graduation is required to be able to perform this job. Additionally, prior work experience in sales is a plus. They must be able to work with others in a team setting however, they must also be able to perform independently. They must behave professionally as a representative between their company and their customers. Sales support professionals must be extremely organized and able to manage multiple projects at the same time.

As a Sales Support Specialist with 3-6 years of experience in India, here are some main responsibilities:

• Responding to customer queries and providing timely and accurate information about products and services.
• Assisting sales teams by preparing and processing sales orders, tracking shipments, and coordinating customer deliveries.
• Compiling and analyzing sales data to generate reports for management, helping to identify trends and improve sales strategies.
• Collaborating with sales representatives to provide administrative support, such as preparing sales presentations and maintaining customer databases.

Major educational qualifications required for Sales Support Specialist are:

• High school graduation or an equivalent.
• A bachelor's or associate's level degree in business, marketing, or related fields could be beneficial.
• Experience in administration or high-volume office work could be beneficial.
• Strong analytical, organization and time management skills.
• Great teamwork, motivational interpersonal, communication and customer service abilities.
• Ability to be multi-tasking and switch your attention.
• The ability to use computers, IT abilities, as well as typing abilities.
• A solid understanding of the principles of sales and practices for customer service.

Some Alternative job roles available for Sales Support Specialist are:

• Senior Support Specialist: Provides high-level technical assistance and guidance to the support team, ensuring prompt resolution of customer issues.
• Support Specialist IV: Delivers expert support to customers, troubleshooting complex problems and providing efficient solutions.
• Principal Support Specialist: Leads and oversees the support team, ensuring the highest level of customer satisfaction and resolution of complex issues.
• Director of Customer Support: Manages and directs the customer support department, developing strategies to enhance customer experience and uphold service standards.
• Senior Director of Customer Support: Provides strategic leadership and oversight to the customer support department, ensuring exceptional customer service and continuous improvement.
• Vice President of Customer Support: Sets the vision and strategy for the customer support division, driving customer satisfaction and building strong client relationships.

The role of Sales Support Specialist in India is expected to witness significant growth in the market. Over the past 10 years, there has been a steady rise in the demand for individuals in this role, with a positive employment outlook for the future. The increasing importance of customer relations and sales processes in the Indian market has led to a surge in opportunities for Sales Support Specialists. the projected growth for this position remains promising, offering a considerable number of employment opportunities in the years to come.