Information Technology
Hands on Training icon
Hands On Training
Hands on Training icon

Microsoft Service Adoption Specialist

Course Cover
compare button icon

Course Features

icon

Duration

4 weeks

icon

Delivery Method

Online

icon

Available on

Limited Access

icon

Accessibility

Mobile, Desktop, Laptop

icon

Language

English

icon

Subtitles

English

icon

Level

Beginner

icon

Effort

4 hours per week

icon

Teaching Type

Self Paced

Course Description

In this introductory course you will learn the six critical elements of driving adoption of your Microsoft cloud services to deliver value to your company. This course is applicable to any size company and uses Office 365 and Microsoft Teams as the example service to create real world scenarios.

You will learn specifics about the critical elements in successful adoption planning and execution including:

  • Structure of a service adoption team
  • How to create service strategy & success measures
  • Communication methods for training & service awareness
  • Feedback & community management tools
  • Technical readiness elements

The course is intended for training, communications or adoption staff as well as IT professionals that manage an Office 365 deployment.

Join the community of Office 365 Champions and Adoption Specialists at https://aka.ms/O365Champions to share your experience and learn from others who are driving adoption of cloud services.

Course Overview

projects-img

International Faculty

projects-img

Post Course Interactions

projects-img

Instructor-Moderated Discussions

Skills You Will Gain

What You Will Learn

Configure scalable user feedback methods.

Drive adoption of Office 365 and Microsoft Teams for your organization as example workloads in a cloud service adoption strategy.

Structure early adopter and champion programs.

Utilize the Outcomes Matrix to quantify and select success measures.

Work with technical talent to ensure service readiness and quality.

Write a collaboration and communications service strategy.

Course Instructors

Author Image

Brandon Neeb

Content Developer at Microsoft

Brandon is a content developer who has been publishing training content at Microsoft for 16 years. He has been responsible for IT Professional audience content of Skype for Business since 2010. He ha...
Author Image

Karuana Gatimu

Principal PM Manager at Microsoft

Karuana Gatimu is an experience service adoption leader who works for the Microsoft Teams Engineering Group leading the customer insights & community outreach teams. She has worked in corporate IT, t...
Course Cover

This Course Is Not Available In Your Country Or Region

Explore Related Courses