Sales Administrator

Sales administrators give clerical support to the sales team. They perform a number of duties focusing on customer satisfaction and coordinating sales team activities. They track reports, file invoices, forward phone calls, greet customers, schedule appointments, follow up on sales calls, and help make sales. They also handle light bookkeeping responsibilities. Sales administrators often act as a link between the customer and the sales team. In that capacity, their duties include preparing multiple types of sales documents and producing related reports. When the sales team is out of the office, sales administrators manage their schedules and create proposals and other needed sales documents. This position primarily works in an office setting during regular business hours; however, overtime may be required during a peak or busy season.

Sales administrators must have the ability to multitask, be able to maintain good customer relations, and keep detailed records of the interactions with clients. Employers look for candidates that are organized, flexible, and professional. Sales administrators also must have excellent time management and communication skills; they also should have a good understanding of math and be able to operate basic office equipment such as computers and printers. Most employers require a high school diploma or equivalent along with prior experience as a secretary or receptionist. An associate's or bachelor’s degree in business or a similar discipline may be preferred.

As a Sales Administrator in Singapore with 6-9 years of experience, your main responsibilities include:

• Managing sales operations, overseeing the sales team's activities, and ensuring targets are met. Coordinate and monitor sales activities, including lead generation, prospecting, and closing deals.
• Developing and implementing sales strategies to drive business growth and maximize revenue. Identify market opportunities, analyze competitors, and devise effective sales plans.
• Handling the sales administration process, including order processing, pricing, and contracts. Ensure accurate and timely processing of sales orders and maintain contract documentation.
• Building and maintaining strong relationships with clients and key stakeholders.

For a Sales Administrator job role, the following qualifications are required:

• Excellent communication skills to interact with clients, understand their needs, and provide efficient sales support.
• Strong organizational abilities to manage sales documents, records, and databases effectively, ensuring accuracy and accessibility.
• Proficient knowledge of CRM software and other sales tools to track and analyze sales data, generate reports, and identify business opportunities.
• Detail-oriented mindset with the ability to multitask and prioritize tasks in a fast-paced sales environment, ensuring smooth sales operations and customer satisfaction.

The role of Sales Administrator is crucial in ensuring smooth sales operations and customer relationship management. For individuals with 6-9 years of experience in Singapore's sales industry, there are several alternative roles worth considering. Here are following options to explore:

• Sales Manager: A position with increased responsibility, overseeing a team of sales representatives, setting sales targets, and developing sales strategies.
• Business Development Manager: An opportunity to focus on cultivating new business relationships, identifying growth opportunities, and driving revenue through strategic partnerships.
• Key Account Manager: A role dedicated to managing and nurturing relationships with key clients, understanding their unique needs, and maximizing sales opportunities.
• Customer Success Manager: A position centered around ensuring customer satisfaction, deepening client relationships, and driving customer retention and upselling efforts.

The Sales Administrator role in Singapore is expected to witness significant growth in the market. Over the past 10 years, the job role has experienced a steady increase in demand, with a positive trajectory projected for the future. According to recent data points from Google, employment opportunities for Sales Administrators are projected to rise considerably in the coming years.