Description

Secretaries fulfill one of the most important positions in the office environment. While the word "secretary" is a generalized term, secretaries' responsibilities range from the mundane to the crucial. They are the gate keepers of must businesses because they serve as one of the first points of contact between a customer or client and the company.

Secretaries generally have a sedentary position because they sit inside, behind a desk for much of the work day. As with all aspects of our society, computers are a very important tool for secretaries; they allow for quick and easy performance of many of their required responsibilities, so computer skills are paramount. Proper telephone etiquette is a must for a secretary, as making a good, proper impression with customers or clients is one of their top responsibilities. Secretaries can work with anyone associated with the company they work for, so the ability to work well with others is key.

Employers can have varying education and certification requirements for their secretaries; entry level secretary positions generally don't require more than minimal education, while top-level and executive secretaries most likely have degrees relating to the field in which they work as well as other certifications. Many secretary positions require at least some on the job training or certification programs.

The hours most secretaries work depends on the field they are in. In general, secretaries are usually required to be at work before or at the same time as their supervisor, and they are usually required to stay as long as that supervisor as well. However, generally speaking, most secretaries can expect their work hours to be from 9-5 or 8-5.

Roles & Responsibilities

As a Secretary with 0-3 years of experience in Singapore, your main responsibilities include:

  • Managing and organizing office documents, including filing and retrieving records efficiently.
  • Assisting with scheduling appointments, coordinating meetings, and managing calendars for executives and team members.
  • Handling incoming calls and correspondence, ensuring prompt and professional responses.
  • Providing administrative support, such as preparing reports, drafting correspondence, and maintaining office supplies inventory.

Qualifications & Work Experience

For a Secretary job role, the following qualifications are required:

  • Excellent organizational skills to efficiently manage the administrative tasks, including scheduling appointments, coordinating meetings, and maintaining records.
  • Proficient communication abilities to effectively interact with clients, colleagues, and stakeholders, both in person and through written correspondence.
  • Strong attention to detail to ensure accuracy in handling sensitive information, such as managing confidential files and drafting official documents.
  • Proficiency in computer applications and office software, including word processing, spreadsheets, and presentation tools, to assist in document management and data entry.

Essential Skills For Secretary

1

Office 365

2

Office Management

3

Customer Service

Skills That Affect Secretary Salaries

Different skills can affect your salary. Below are the most popular skills and their effect on salary.

Office 365

17%

Office Management

6%

Customer Service

7%

Career Prospects

For a Secretary job role with 0-3 years of work experience in Singapore, there are several alternative roles to explore. Here are following options to consider:

  • Administrative Assistant: This role involves providing administrative support to ensure the smooth operation of an organization. Tasks may include managing correspondence, scheduling appointments, and organizing meetings.
  • Customer Service Representative: A position focused on delivering excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
  • Data Entry Clerk: This role involves accurately entering and maintaining data in computer systems. Attention to detail and strong typing skills are essential.
  • Executive Assistant: A position that provides high-level administrative support to executives.

How to Learn

According to recent data and projections, the role of a secretary in Singapore is expected to witness steady growth in the job market. Over the past ten years, the demand for secretaries has remained stable, with a consistent number of employment opportunities. Looking ahead, it is predicted that there will be an increase in the number of job vacancies available for secretaries in the future, indicating positive growth potential. These projections are supported by data from Google, suggesting a promising outlook for individuals seeking secretary positions in Singapore.