Description

General/operations managers are responsible for maintaining a business. They work in tandem with location personnel and upper management to ensure the functions of the business and service delivery. A general manager oversees everything from the cleanliness of a location to the inventory that comes in, is sold or delivered. They are responsible for cash deposits and safe maintenance.

General managers also control the budget for the store. They manage the personnel and staff in supervisory duties and control wages, promotions and hiring. They maintain other supervisory staff and implement training procedures for new employees. General managers report to regional and corporate management and assist in developing strategies for the future of the business. As they regularly interact with customers or clients, customer service skills are important to this position.

General managers handle the tasks of entry-level positions as needed--managing cash registers, cleaning the location or addressing customer service concerns throughout the day. They are responsible for asset protection and implementing progressive strategies for company processes. They develop and improve company policies to ensure a productive and safe working environment. General managers also ensure the location meets all local and federal requirements and codes.

General managers typically have some level of higher education or experience; a bachelor's degree in business management is typically the minimum. Many positions require experience supervising other employees or experience in the industry they'll be managing. Though some companies may have different needs, most general managers work within normal business operating hours.

Roles & Responsibilities

As a General/Operations Manager with 9+ years of experience in Singapore, your primary responsibility include:

  • Oversee all aspects of daily operations, ensuring efficiency, productivity, and adherence to company policies and procedures.

Qualifications & Work Experience

For a General/Operations Manager job role, the following qualifications are required:

  • Proven leadership experience in managing teams and driving operational excellence across multiple departments or locations.
  • Strong problem-solving and decision-making skills to effectively identify and address operational challenges, optimize processes, and improve overall efficiency.
  • Excellent communication and interpersonal skills to collaborate with stakeholders at all levels, including senior management, colleagues, and external partners.
  • Sound financial acumen and budget management expertise to drive cost optimization, monitor financial performance, and make data-driven decisions to achieve organizational objectives.

Essential Skills For General / Operations Manager

1

Operations Management

2

Sales & Management

3

People Management

4

Leadership Organisation Teamwork

Skills That Affect General / Operations Manager Salaries

Different skills can affect your salary. Below are the most popular skills and their effect on salary.

Operations Management

16%

Sales & Management

48%

People Management

16%

Leadership Organisation Teamwork

29%

Career Prospects

The role of a General/Operations Manager is a crucial one, especially for professionals with 9+ years of experience in Singapore. If you're looking for alternative career options, here are following possibilities to consider:

  • Senior Project Manager: This role involves overseeing and coordinating projects within an organization, ensuring successful delivery and meeting stakeholder expectations.
  • Supply Chain Manager: A position focused on optimizing and managing the flow of goods and services, from procurement to distribution, to maximize efficiency and minimize costs.
  • Business Development Manager: This role involves identifying and pursuing growth opportunities for the organization, developing strategic partnerships, and expanding the customer base.
  • Human Resources Manager: A position that involves managing the organization's human capital, including talent acquisition, employee relations, performance management, and organizational development.

How to Learn

The role of General/Operations Manager in Singapore is projected to experience steady growth in the market. Over the past 10 years, there has been an upward trend in employment opportunities for this position. With Singapore's robust economy and diverse industries, demand for skilled managers is expected to increase in the future. According to Google, there are numerous job openings and organizations looking for professionals in this role. The projected growth and availability of employment opportunities in this field make it an attractive career choice for individuals seeking managerial positions in Singapore.