Administering Unified Contact Center Enterprise with CVP Part 1 v11x (AUCCE1)
Course Features
Duration
5 days
Delivery Method
Online
Available on
Lifetime Access
Accessibility
Desktop, Laptop
Language
English
Subtitles
English
Level
Intermediate
Teaching Type
Self Paced
Course Description
Course Overview
Post Course Interactions
Instructor-Moderated Discussions
Skills You Will Gain
Prerequisites/Requirements
A basic understanding of contact center operations
Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
Working knowledge of Unified Communications Manager and Voice Gateways would be really helpful Take the VFCC course, for example
Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
What You Will Learn
Configure a Supervisor to enable CUIC Reporting functionality including running stock reports and creating dashboards
Demonstrate an overall understanding of the Cisco Unified CCE v10x solution from a component functional level
Demonstrate basic proficiency with add/move/change of the ACD/PBX (agent/skill) environment of UCCE
Demonstrate basic proficiency with add/move/change of the IVR (prompt/collect/queue) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting)
Target Students
Cisco Unified Communications system channel partners and resellers responsible for the Sales, Implementation or Support of a UCCE solution
Day 1 and Day 2 support personnel responsible for the daily add/move/change of the UCCE environment