Creating ServiceNow Knowledge Bases

ServiceNow assists in the creation of a self-serve customer support library. This includes information about products, services, and topics for a large number of customers. This course, Creating ServiceNow Knowledge Bass, will teach you how to create, categorize and review articles, as well as how to approve them. You'll first learn how to create ServiceNow articles and the best ways to do it. Then, you will learn how to categorize them with knowledge bases and categories. You'll also learn how to have them reviewed and approved, and how you can get feedback in a real-world setting. This course will teach you how to create, categorize, review, and approve articles. It streamlines the knowledge management process so it is simple and efficient.