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Customer Relationship Management (CRM)

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Course Features

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Duration

1 day

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Delivery Method

Online

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Available on

Limited Access

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Accessibility

Mobile, Desktop, Laptop

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Language

English

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Subtitles

English

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Level

Beginner

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Teaching Type

Self Paced

Course Description

You must understand customer satisfaction in order to succeed in the highly competitive global marketplace.

This Customer Relations Management (CRM course is for anyone who deals with customers every day. This course will help you understand the importance of customer satisfaction surveys, and provide tools and techniques that can be used to increase customer loyalty, identify unhappy customers and decrease churn.

This course also teaches how to increase customer retention, turn customers into customers advocates, increase customer lifetime value and attract new customers in challenging business environments.

Course Overview

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Personlized Teaching

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Post Course Interactions

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Instructor-Moderated Discussions

Skills You Will Gain

What You Will Learn

Adding Tables

Building Your Toolbox

Business Communication

Communicating with Graphics

Controlling Page Appearance

Customer Service and the Telephone

Effective Energy Distribution

Effectively Working for Your Boss

Electronic Communication

Enduring Stress

Establishing Your Action Plan

Focusing on the Customer

Formatting Text and Paragraphs

Getting Started with Microsoft Office Excel 2016

Getting Started with Word

Handling Complaints

Identifying Goals

Inserting Graphic Objects

Managing Lists

Preparing to Publish a Document

Understanding Customer Service

Verbal and Non-verbal Communication

Working More Efficiently

Working with Your Personal Style

Written Communication

Course Accreditations

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