Intercultural Communication and Conflict Resolution

Intercultural Communication and Conflict Resolution are becoming increasingly important due to the rapid pace and volume global transactions. Global communication is easy thanks to technology and low transportation costs. Businesses also use cross-border talent frequently, which allows for millions of interactions every day between people from different cultures. Consider how communication between people from different cultures can make it more difficult. We will explore the topics of stereotypes and generalizations, communication styles, communication strategy, and communication orientations.

After completing this course you will be able:

1. Describe the intercultural interactions that contribute to conflict

2. Analyze intercultural interactions dynamics

3. Strategies for intercultural success