Mediation and Conflict Resolution

Mediation is an essential tool for reaching peaceful and mutually agreed solutions in today's world, whether it be at the international, social, political, industrial or peace-keeping levels.

You will learn how to lead and choose mediation processes. This course will help you gain a better understanding of international conflict resolution and workplace issues. To complete this MOOC, you will need to know the fundamentals of negotiation. These can be obtained through the MOOC "Negotiation fundamentals".

You will be able:

Define mediation and decide when you will use it.

You can list the different types of mediation.

Identify the most common problems and difficulties mediators encounter;

Select the best strategies from a variety of options.

In mediation, identify the do's/don'ts.

This MOOC features video lectures by top experts, interactive questions and case studies, practice, and graded quizzes.

This course on mediation and conflict resolution is designed to be a logical continuation of the ESSEC IRENE online courses. This course was developed by ESSEC IRENE, one of Europe's most respected institutes of education and research in negotiation and mediation. It provides you with a comprehensive and meaningful collection of cases, tools and approaches that will help you put mediation into high-impact, practical practice.