Phone-Based Customer Service

You can become a highly skilled phone-based customer service specialist and help your company achieve a world-class reputation. All companies and businesses rely on telephone operators and call centres to assist their clients. We can help you train to be the best.

Each operator's actions when answering the phone will impact the customer's perceptions of the brand and product. You must offer something extra when you provide support and guidance in stressful or emotional situations.

This course is a valuable resource that teaches you how to deal with the most demanding customers. It also teaches you strategies and techniques to ensure that your call ends with a satisfied customer. This course covers all aspects an operator might face from a caller and focuses on honest communication.

You'll feel empowered to build a rapport with any caller and confident enough to handle the most difficult requests.