Description

The assistant general manager of a hotel oversees a variety of aspects of the hotel's daily activities. They oversee, for instance, the hotel's housekeeping and the tasks of the front desk, and the inventory of beverage and vending machines. Assistant general managers typically work all-time in hotels for around 40 hours per week during working hours, under the supervision of the hotel's general manager.

Assistant general managers in hotels generally require at least 3 years management experience and supervision experience. Management in the food, service and beverage industry, or in the hotel industry is highly preferred. The college education is usually additionally preferred. Candidates must be knowledgeable about the Microsoft suite of applications, and possess excellent communication skills, both written and oral. They should be well-organized and multi-tasking as well as be detail-oriented and be able to work under little supervision. Being bilingual is a valuable ability in itself.

Roles & Responsibilities

As an Assistant General Manager, Hotel with 6-9 years of experience in the United Kingdom, your main responsibilities include:

  • Overseeing and coordinating the daily operations of the hotel, ensuring smooth and efficient functioning.
  • Managing and supervising staff members, providing guidance and support to ensure exceptional service delivery.
  • Developing and implementing strategies to maximize revenue and profitability, including pricing and promotional activities.
  • Ensuring compliance with industry regulations, health and safety standards, and maintaining high-quality guest experiences.

Qualifications & Work Experience

For an Assistant General Manager, Hotel job role, the following qualifications are required:

  • Extensive experience in the hospitality industry with a proven track record in managing and overseeing hotel operations.
  • Strong leadership and managerial skills to effectively lead, train, and develop a diverse team of staff members.
  • Exceptional customer service skills to ensure guest satisfaction and handle any guest complaints or issues in a professional and efficient manner.
  • Proficient knowledge of hotel management systems, including reservations, check-in/check-out procedures, billing, and revenue management.

Essential Skills For Assistant General Manager, Hotel

1

Excellent Communication

2

Operations Management

3

People Management

Career Prospects

The role of an Assistant General Manager, Hotel, with 6-9 years of work experience in the United Kingdom is a crucial position in ensuring smooth operations within the hospitality industry. For professionals in this field, here are following alternative roles to consider:

  • Hotel Operations Manager: Taking on a broader scope of responsibilities, such as overseeing all aspects of daily hotel operations, including guest services, housekeeping, and facilities management.
  • Revenue Manager: Focused on maximizing revenue and profit, this role involves analyzing market trends, setting pricing strategies, and managing inventory to optimize room bookings and other revenue sources.
  • Human Resources Manager: Responsible for attracting, hiring, and retaining top talent within the hotel, this role includes managing employee relations, training and development, and ensuring compliance with employment laws.
  • Food and Beverage Director: In this position, one would oversee all food and beverage operations within the hotel, including restaurants, bars, and banquet services, ensuring high-quality offerings and customer satisfaction.

How to Learn

The projected growth for Assistant General Manager in hotels in the United Kingdom is strong. Over the past 10 years, this job role has seen consistent growth due to the expansion of the hospitality industry. According to Google data, the number of employment opportunities for Assistant General Managers is expected to increase in the future. With the continuous rise in tourism and business travel, hotels are expanding their operations, resulting in a higher demand for skilled professionals to oversee day-to-day operations. These trends indicate a positive outlook for individuals seeking employment in the position of Assistant General Manager in the UK hotel market.