Description

Account managers manage the entire process of dealing with customers which includes the collection of data and analysis and resolving customer complaints. They also assist in managing sales, and enhancing their overall experience for customers. They work with different internal teams to ensure that customers have their needs fully satisfied and understood. The main function of an account manager is to oversee everything related to the accounts of clients. Once the customer is accepted into the account, the account manager is in charge of recording the customer's requirements and concerns, as in addition to other needs.

Roles & Responsibilities

As an Internal Account Manager in the United Kingdom with 6-9 years of experience, your main responsibilities include:

  • Build and maintain strong relationships with existing clients, providing exceptional customer service and addressing their needs promptly.
  • Identify upselling and cross-selling opportunities within your client portfolio, maximizing revenue generation.
  • Develop and execute strategic account plans, including sales targets and objectives, to achieve business growth.
  • Collaborate with internal teams such as sales, marketing, and operations to ensure seamless delivery of products or services to clients.

Qualifications & Work Experience

For an Internal Account Manager job role, the following qualifications are required:

  • Strong sales acumen and ability to build and maintain relationships with clients, addressing their needs and concerns effectively.
  • Excellent knowledge of financial principles and practices to analyze account performance and provide strategic recommendations for growth.
  • Proficient in data analysis with the ability to interpret and leverage customer data to identify opportunities, drive upsells, and increase customer satisfaction.
  • Exceptional communication and presentation skills to articulate value propositions, negotiate contracts, and deliver persuasive pitches to key stakeholders.

Essential Skills For Internal Account Manager

1

Business Accounting

2

Accounting Skills

3

Management Accounting

Career Prospects

The role of Internal Account Manager is crucial in managing accounts and internal relationships within an organization. With 6-9 years of experience in the United Kingdom, professionals in this field have various alternative roles to explore. Here are following options to consider:

  • Senior Account Executive: A position that involves managing key client accounts, building relationships, and driving revenue growth.
  • Business Development Manager: A role focused on identifying new business opportunities, expanding the customer base, and driving sales growth.
  • Client Relationship Manager: A position that entails building strong relationships with existing clients, understanding their needs, and ensuring client satisfaction.
  • Sales Operations Manager: A role that involves managing sales processes, setting sales targets, and analyzing data to improve sales performance.

How to Learn

The role of Internal Account Manager in the United Kingdom is projected to experience significant growth in the market. Over the past 10 years, this job role has seen a steady increase in demand, with a positive outlook for the future. With growing business needs and the focus on customer relations, the number of employment opportunities in this field is expected to rise. According to the latest data points from Google, the projected growth of Internal Account Manager positions in the UK indicates a promising career path with abundant job prospects in the coming years.