Pack of 6 - The Customer Service Expert Bundle
Develop New skills to win new customers
It can make a difference how people feel about organisations from the moment they first contact them. According to the old saying, "If you don't take care of your customers, someone else will." This important e-learning module was developed by Professor Bernard Moss (respected author, educator, and expert in communication skills). It offers the equivalent to a full day of continuous professional …
"Our mission is create a positive experience for our customers, a place that leverages assets and a business that succeeds financially. "
This course is designed to help you gain a better understanding of customer service and the importance it plays in any business or organization.
Hi, I'm Vanessa Womack. I have over 25 years experience in consulting and 10 years of experience facilitating …
It can seem like a tedious job to deal with difficult customers. You can learn skills to deal with difficult customers and apply these skills to other situations. You will be able to better manage the stress in your personal and professional lives by improving your focus, your emotions, and your ability to empathize and listen with others.
This course will provide you with examples …
Customer Service Will MAKE Or BREAK Your Business! Poor customer service can cost you a lot of money. But, it's possible to make a lot more by providing excellent customer service!
This course is perfect for business owners, managers, and employees. Get your team trained and cash in!
A sample of what you will learn:
Certificate Course "Becoming a customer service SUPERSTAR" is a personal development course that teaches you how to improve your customer care and customers experience. Your customer service management will improve. The Institute of Customer Service Professionals offers a Certificate in Basis Customer Service to students.
Who is this course for?
We can't run a business without customers. What can we do if a customer is uncooperative?
Find out why people behave the way they do. Learn how to respond so you can be happier and more effective in solving your customers' problems.
This program is based in behavioral psychology. It discusses how your responses affect your customer. You can then choose a response that will allow you to stand your …